Patient/Client Rights and Responsibilities

Our Patients/Clients Have The Right To….


Be treated with respect, consideration and dignity, as well as be free from all forms of abuse and harassment on the basis of an individual’s race, color, ethnicity, religious creed, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disability (including learning disabilities, intellectual disabilities, and past or present history of mental illness), veteran’s status, prior conviction of a crime, gender identity or expression, or membership in any other protected class.

Be provided with appropriate privacy.

Be provided with translation services in the language you primarily use, should the need arise.

Be provided, to the degree known, complete information concerning your diagnosis, evaluation, treatment and prognosis. When it is medically inadvisable to give you such information, the information will be provided to a person designated by you or to a legally authorized person.

Have the opportunity to participate in decisions involving your health care, except when such participation is contraindicated for medical reasons.

Change of provider if other providers are available.

Know our process for expressing your comments or concerns about the care that you receive or did not receive.

Have access to to your medical information as it pertains to its confidentiality and release consistent with Student Health and Wellness policies and State and Federal Laws. This may include providing information to a patient designated or legally authorized person.

Have optimal quality of care provided within the resources and scope of our practice.

Prompt evaluation with priority given to patients who have the most urgent problems.

Have access to information concerning health education, self-care, and prevention of illness.

Have access to information about Connecticut's Living Will Laws that contains directions as to any aspect of health care, including withholding or withdrawing of life support.

Have access to information about:

  • Patient rights and responsibilities
  • Patient conduct
  • Connecticut's Living Will Laws
  • Services available at Student Health and Wellness
  • Provision for after hour and emergency care
  • The fees for SHaW services
  • SHaW payment policies
  • Your rights to refuse or participate in medical research
  • The credentials of health care professionals at Student Health and Wellness

As Our Patient/Client, You Are Responsible For….


Providing Student Health and Wellness with complete and accurate information about your health, medications both prescribed and over the counter, dietary supplements, and any allergies or sensitivities.

Following the treatment plan prescribed by your health care provider and participating in your care.

Informing your Student Health and Wellness provider about any medical power of attorney or any other medical directive that could affect your care.

Accepting personal financial responsibility for any charges not covered by your insurance.

Being respectful of all the care providers and staff, as well as other patients.

Being on time for your appointments or notifying Student Health and Wellness when you cannot keep your appointment.

Cooperating by presenting your Student ID and your current health insurance card/information each time you come to Student Health and Wellness. And by informing the staff of any change of address, phone number or enrollment status.

When you have questions, please ask.
When you are satisfied, please comment.
When you are not satisfied, please let us know.
Thank You.

 UConn Student Health and Wellness
234 Glenbrook Rd U-4011
Storrs, CT 06269

Suzanne Onorato, PhD
Student Health and Wellness Executive Director